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Student Life Building (foreground) and the Sports Building (right of the cathedral tower)


Key details

London/Home Counties
Contract type:
Full time permanent
Applications close:
30 September 2022
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Receptionist (Northern Home Counties Business)

Location: Welwyn Garden City

We are looking for an experienced and talented Receptionist to be first point of contact for the office dealing with all enquiries, whether in person or by telephone.  This will involve operation of the telephone switchboard and liaison with the staff, internal/external customers and other stakeholders including members of the public within the Welwyn Garden City Office.

About Morgan Sindall
Morgan Sindall Construction is an Investors in People Platinum employer providing national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UK’S most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment. 

About the role:

You will be working within our Construction London & Home Counties business, where you will:

Answer the telephone promptly politely and pleasantly and transfer calls to the appropriate employees, offering help and assistance as required


Greet and assist visitors with visitor badges or escort them to an office or meeting room


Handle questions about the business or offer brochures with business information


Maintain a pleasant appearance of the reception area


Undertake all duties in an efficient manner and professional manner


Ensure that reception is always and operate the switchboard in an efficient and professional manner, ensuring all telephone calls are answered promptly, courteously, and in accordance with Morgan Sindall standards


Ensure all telephone connections are made as quickly as possible bearing in mind busy times and meetings that may be in progress


Record and promptly and accurately pass all messages to appropriate personnel


Receive and welcome visitors and ensure that, on arrival, all visitors consistently receive a professional and courteous welcome


Ensure a sign in/out system is in place and is fully implemented at all times


Promptly attend to customers’ needs


Control meeting room bookings, troubleshoot AV/IT issues in meeting rooms and provide refreshments as required


Open all incoming post, scanning when appropriate and distributing to the relevant person / team


Ensure the new starter process runs smoothly by ordering IT, PPE and arranging inductions


Put together ad hoc PowerPoint presentations


Support the office manager with ad hoc duties.

Ideally you will have:

Experience of delivering an excellent customer service

Experience with Microsoft Excel, Word and PowerPoint

A positive attitude with an eagerness to learn and take on tasks

What are we looking for?

As an experienced Receptionist, you will have a good standard of education either GCSE level or equivalent (NVQ Level 2). Ability to deal effectively with colleagues, senior management and clients, ability to work alone as well as part of a team, good writing, analytical and problem-solving skills, use of In-design would be a bonus.

To thrive in our business, you should share our passion for the task at hand and enjoy working in an inclusive and hardworking team environment. At Morgan Sindall Construction our employees work collectively, encouraging and challenging each other to succeed. Across our business we treat everyone equally and have developed a community where voices are heard, and respected.

What can we offer you?

Working in our Northern Home Counties business unit, you will be part of a growing and dynamic team of people who are passionate about what they do and enjoy the challenge and pace of work in a hardworking and fun construction environment. No day will be the same and we challenge each other to deliver what’s right for our customers.

Our culture is so important to us and defines the way we go about our business. We are inclusive, supportive and team focused and take pride in the longstanding and committed relationships we have with our supply chain partners.

Our culture places a huge amount of trust in our team – we all know what is expected of us and we are committed to delivering as individuals and as a team.

We are Morgan Sindall Construction London and Home Counties Region

Our people in London and Home Counties are encouraged and rewarded to work as a team to achieve our Perfect Delivery philosophy. The success of this strategy to: find – win – deliver – repeat has yielded a healthy forward order book, enabling us to focus on strengthening our long-term work winning capability in our primary sectors of: education, public sector frameworks, civic buildings, leisure, investment linked opportunities and healthcare.

Our commitment to our people is as strong as the commitment to our clients. At Morgan Sindall Construction we recognise that our employees play a vital role in helping us achieve our goals. As a result, the company develops and promotes these employees who share their same sense of dedication. Our strength is our people whose skills, knowledge and integrity keep us at the forefront of our industry.

If you are interested in furthering your career in an inclusive and supportive environment, apply to us today.

Equality Statement

Morgan Sindall Construction seeks to recruit the best person for each of our roles, based on merit alone and free from bias. We’re committed to treating all our job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic.

We recruit individuals who embody our core values of professionalism, expertise and trust which has given us a fantastic variety of people and cultures across our organisation.

We celebrate our diverse teams who make Morgan Sindall Construction the inclusive, collaborative and rewarding place it is to work. We hire the best in the industry, provide them the support to achieve their goals and challenge them to make a real impact on our business. If you want to join an organisation that truly sees and harnesses what makes you unique, apply to us today.

Diversity and Inclusion Statement

Our aim is to create a workplace built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. Morgan Sindall Construction is an equal opportunities employer and has been accredited with the Positive About Disabled People ‘Two Ticks’ accreditation.  We are also an Investors in People company.

Morgan Sindall is unable to employ anyone who does not have the legal right to live and work in the UK. In the recruitment process all applicants are required to provide the necessary right to work information and documentation. Our recruitment process should be accessible to all. If you need any assistance or accommodation during the recruitment process, please email. [email protected]


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