IT Service Delivery Manager

Service Delivery Manager – Development Opportunity

📍Location: Rugby / Coventry (with travel to other sites and offices)
💼Contract Type: Full-time, Permanent
💰Salary: Competitive + Benefits
📊Level: SFIA Level 4

Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering adevelopment opportunity for a motivated individual to join our Business IT team as aService Delivery Manager.

This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You’ll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives.

What You’ll Be Doing

• Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles.
• Assisting with the delivery of IT services across the business, ensuring alignment with operational goals.
• Collaborating with existing Service Delivery Managers to contribute to security-related activities, including:
  • Data Protection Impact Assessments (DPIAs)
  • Supplier security evaluations
  • Security education and awareness initiatives
• Participating in service reviews, incident and problem management, and continuous improvement efforts.

What You’ll Bring

• A strong interest in IT service management and a desire to develop leadership capabilities.
• Experience in IT operations, support, or coordination roles.
• Excellent communication and organisational skills.
• A proactive mindset and willingness to learn from experienced colleagues.
• Familiarity with ITIL or SFIA frameworks is beneficial but not essential.

Why This Role?

• Development Pathway: Grow your skills and experience under the guidance of senior Service Delivery Managers.
• Security Exposure: Gain hands-on experience in supporting security-related processes and compliance activities.
• Collaborative Culture: Work in a supportive team that values innovation, knowledge sharing, and continuous improvement.
• Impactful Work: Help shape the future of IT service delivery in one of the UK’s leading construction businesses.