Our philosophy of Perfect Delivery delivers exceptional experiences to our customers
A common set of principles that apply to everyone and to everything we do. Perfect Delivery is a philosophy long-held as a business, and is carried through all companies a part of Morgan Sindall Group.
To provide focus to our philosophy, we have identified five tangible measures which we call our Customer Commitments. These commitments are applicable to all our customers, both internally and externally. Our commitments identify five clear goals: to deliver Safe, On Time, Quality and ultimately to have a Delighted Customer that would Recommend us, based on the overall customer experience. For a project to achieve Perfect Delivery, all five of the above commitments must be achieved and signed off by the customer.
Part of what makes our approach so different is the extent to which we use customer feedback to shape the experience we offer on our subsequent projects. We’re not afraid to challenge the status quo and will always value input from our customers.
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It's the wow moments that we create for our customers that make our service unique.
Whether we are creating long-lasting memories of the handover of a new school building for pupils and staff, or embedding ourselves in the local community to support local social value, our teams, extending to our supply chain and partners too are all playing their part to achieve a Perfect Delivery for our customers.